Shipping Rates & Policies
Transparent, real-time delivery rates from our verified delivery partners
Live Delivery Rates
Rates are set by each delivery partner and updated automatically when partners register or update their pricing. Your exact delivery cost is calculated at checkout based on distance, weight, and volume.
Base Fee
LSL 50.00
Per km
LSL 2.50
Per kg (over 1kg)
LSL 2.00
Min. Charge
LSL 50.00
How Delivery Costs Are Calculated
Distance
Calculated from the seller's store location to your delivery address or collection point using GPS coordinates.
Weight
Based on the total weight of your order. Many partners include a free weight allowance (typically 5kg) in their base fee.
Volume
Large or bulky items may attract volume-based pricing. The system selects the appropriate vehicle type for your order.
Service Tiers
Standard Local
1–3 business days
Delivery within Lesotho by local delivery partners.
SADC Region
3–7 business days
Cross-border delivery to South Africa and SADC countries.
International / Air Freight
7–21 business days
International shipping via air freight with customs processing.
Collection Points
Free or low-cost pickup at convenient locations
Instead of home delivery, you can choose to collect your order from one of our collection points. Collection point fees (if any) are set by each point and shown at checkout.
- Secure, manned locations during operating hours
- Unique pickup code emailed when your parcel arrives
- Parcels held for up to 7 days before return to sender
Shipping Policies
Processing & Dispatch
Orders are processed within 1 business day of payment confirmation. Orders placed before 2:00 PM on weekdays are typically dispatched the same day. Processing times may be longer during peak periods and public holidays.
Delays & Disruptions
Almiola is not responsible for delays caused by natural disasters, road closures, public holidays, or any other circumstances beyond the control of our delivery partners. Customers will be notified of significant delays via email.
Packaging Standards
Sellers are responsible for ensuring products are packaged securely and appropriately for transit. Fragile items must be clearly labelled. Almiola recommends sellers to use adequate protective packaging to prevent damage.
Damaged in Transit
If your order arrives damaged, please photograph the damage and contact us within 24 hours of delivery. Where the product has insurance coverage, a replacement will be arranged. Otherwise, a resolution (exchange, replacement, or store credit) will be offered.
Delivery Address Accuracy
Customers are responsible for ensuring their delivery address is accurate and complete, including GPS coordinates where possible. Almiola is not liable for non-delivery resulting from an incorrect or incomplete delivery address provided by the customer.
Failed Delivery Attempts
If a delivery attempt fails due to the customer being unavailable, the delivery partner will contact the customer via the provided mobile number. A second delivery attempt may be arranged. After two failed attempts, the parcel may be returned to the sender and additional delivery charges may apply.
Delivery enquiry?
Our team is here to help with any shipping questions.