Returns & Replacements
We stand behind everything we sell. If something's not right, we'll make it right.
7-Day Return Window
Most items can be returned within 7 days of delivery. Some exclusions apply (see below).
Product Condition
Items must be in original, unused condition with all original packaging, tags, and accessories.
Non-Returnable Items
Digital downloads, perishable goods, personalised/custom orders, undergarments, and hazardous materials cannot be returned.
Exchanges
Where stock is available, we offer like-for-like exchanges for defective or wrong items.
Refund Methods
Refunds are issued via original payment method, store credit (gift card), or loyalty points — your choice.
Processing Time
Once your return is received and inspected, refunds are processed within 3–5 business days.
What's Covered?
| Return Reason | Covered? | Window | Notes |
|---|---|---|---|
| Defective / Damaged Product | Yes | 7 days | Full refund or replacement. Photos of damage required. |
| Wrong Item Received | Yes | 7 days | Full refund or correct item sent. No extra cost. |
| Item Not as Described | Yes | 7 days | Full refund. Evidence may be required. |
| Customer Changed Mind | Yes | 3 days (select items only) | Refund minus return shipping. Item must be unused. Only available on eligible products. |
| Quality Issue / Substandard | Yes | 7 days | Assessed case-by-case. May require inspection. |
| Arrived Too Late | No | — | Contact us if your order is significantly delayed. |
| Digital Downloads | No | — | Non-refundable once downloaded. |
| Custom / Personalised Items | No | — | Non-refundable unless defective. |
Ready to start a return?
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