Privacy Policy

1. Introduction

Welcome to Almiola ("we", "us", or "our"). We operate the Almiola e-commerce platform, including our website and mobile application (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

By using Almiola, you consent to the data practices described in this policy. If you do not agree, please discontinue use of the Platform.

2. Information We Collect

2.1 Information You Provide

• Full name, email address, phone number, and physical address when you register or place an order.
• Payment information (processed securely via our payment partners — we do not store full card numbers).
• Profile details, product reviews, and communications you submit.
• Identity documents submitted for affiliate or seller verification.

2.2 Information Collected Automatically

• Device type, browser, operating system, and IP address.
• Pages visited, search queries, and browsing behaviour on our Platform.
• Location data (approximate, from IP; precise only if you grant permission).
• Cookies and similar tracking technologies (see our Cookie Policy).

2.3 Information from Third Parties

• Payment processors (M-Pesa, EcoCash, card networks) confirming transaction status.
• Delivery partners providing shipment and tracking updates.
• Sellers who list products on our marketplace.

3. How We Use Your Information

• Order fulfilment: Processing purchases, payments, and deliveries.
• Account management: Creating and maintaining your Almiola account.
• Customer support: Responding to enquiries, returns, and complaints.
• Personalisation: Showing relevant products, offers, and recommendations.
• Marketing: Sending promotional emails and notifications (you may opt out at any time).
• Security & fraud prevention: Detecting and preventing unauthorised access or transactions.
• Legal compliance: Meeting our obligations under applicable law.
• Analytics: Improving our Platform, services, and user experience.

4. Sharing of Your Information

We do not sell your personal information. We may share it with:

• Sellers & service providers on our platform, solely to fulfil your order.
• Delivery partners to arrange shipping and collection.
• Payment processors to complete transactions securely.
• Analytics & technology partners who help us operate the Platform, bound by confidentiality obligations.
• Legal authorities when required by law, court order, or to protect our rights.
• Business transfers in the event of a merger, acquisition, or asset sale.

5. Data Retention

We retain personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymise it.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Opt out of marketing communications.
• Lodge a complaint with a data protection authority.

To exercise any of these rights, contact us at privacy@almiola.com.

7. Security

We implement industry-standard technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Almiola is not intended for use by persons under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated date. Continued use of the Platform after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: