Seller Terms & Conditions

1. Seller Code of Conduct

All sellers on the Almiola marketplace are expected to act fairly and honestly to ensure a safe buying and selling experience for all parties. As a seller, you must:

• Provide accurate and truthful information to Almiola and our customers at all times, and update that information promptly if it changes.
• Act fairly and not misuse Almiola's features, services, or platform infrastructure.
• Not attempt to damage or abuse another seller, their listings, or their ratings.
• Not attempt to manipulate or inflate customer ratings, feedback, or product reviews.
• Not send unsolicited or inappropriate communications to customers or other sellers.
• Not contact customers through channels other than those provided by the Almiola platform.
• Not attempt to circumvent the Almiola sales process or divert customers to any external website or platform.
• Not operate more than one seller account without a legitimate and documented business reason.
• Not engage in any conduct that violates pricing laws, consumer protection regulations, or any applicable laws of the Kingdom of Lesotho.

2. Accurate Information

You must provide accurate information to Almiola and our customers. This includes, but is not limited to:

• Using a business name that accurately and legitimately identifies your business.
• Listing products in the correct and appropriate categories.
• Providing accurate stock levels, prices, product descriptions, and images.
• Keeping your business registration, tax, and director details current and valid.

3. Acting Fairly

You must act fairly and lawfully and may not misuse any service provided by Almiola. Examples of prohibited unfair activities include:

• Providing misleading or inappropriate information, including creating duplicate product listings for the same item or posting offensive or inaccurate product images.
• Manipulating sales rank through non-authentic orders, externally discounted or refunded orders, or other artificial means.
• Attempting to increase the price of a product after an order is confirmed.
• Artificially inflating web traffic using bots, paid clicks, or similar deceptive methods.
• Attempting to influence search results through keyword manipulation or incentivized searches.
• Taking any action intended to damage another seller, their listings, products, or reputation.
• Allowing third parties to act on your behalf in ways that violate Almiola's policies.

4. Ratings, Feedback & Reviews

You may not attempt to manipulate or inflate customer ratings, feedback, or reviews. Specifically, you may not:

• Pay for, or offer incentives (such as coupons or free products) in exchange for providing, removing, or changing a review.
• Ask customers to write only positive reviews, or to remove or alter a negative review.
• Solicit reviews exclusively from customers who had a positive experience, excluding others.
• Review your own products or those of a competitor in any deceptive or misleading way.

You may request feedback and reviews from your own customers in a neutral, non-coercive manner through Almiola's messaging tools.

5. Customer Communications

All communications to customers must be conducted through Almiola's built-in messaging system and must be relevant to fulfilling an order or providing customer service. You may not:

• Send unsolicited messages, marketing communications, or promotional content outside of Almiola's designated tools.
• Contact customers using personal phone numbers, WhatsApp, email, or any channel outside the Almiola platform.

6. Customer Data & Privacy

If you receive customer information (such as physical addresses or phone numbers) for the purpose of fulfilling an order, you:

• May use that information only to fulfill that specific order.
• Must delete or securely discard the information after the order has been successfully processed.
• May not use customer data to independently contact customers, market to them, or share it with any third party.

7. Prohibited Products & Content

Sellers may not list products or post content that is:

• Illegal, counterfeit, or stolen.
• Hazardous or dangerous without proper documentation and licensing.
• Obscene, offensive, or in violation of local Lesotho law.
• Infringing on intellectual property rights (trademarks, copyrights, patents) of any third party.

8. Subscriptions & Fees

By subscribing to a seller plan on Almiola, you acknowledge and agree that:

• Subscription fees are non-refundable, regardless of the reason for cancellation or account suspension.
• Cloud Hub (Pty) Ltd reserves the right to suspend or permanently remove a seller account that violates these terms at any time, without prior notice and without refund of any fees paid.
• Sellers whose accounts are suspended for policy violations forfeit any remaining subscription period without compensation.
• Subscription renewals and plan changes are subject to the pricing and terms in effect at the time of renewal.

9. Account Suspension & Enforcement

Violating the Seller Code of Conduct or any other Almiola platform policy may result in one or more of the following enforcement actions:

• Cancellation of individual product listings that violate policies.
• Temporary suspension of the seller account and all associated services (including POS access).
• Permanent removal of seller privileges and account termination.
• Forfeiture of pending or withheld payments where fraud or gross misconduct is involved.

All enforcement decisions are made solely at the discretion of Cloud Hub (Pty) Ltd, the owner and operator of the Almiola platform.

10. Governing Law

These terms and conditions are governed by the laws of the Kingdom of Lesotho. Any disputes arising from or related to seller activities on the Almiola platform shall be subject to the jurisdiction of the courts of Lesotho.

For any questions or concerns regarding these terms, contact us at: support@almiola.com or call +266 62975655.